Midnight Forest Terms & Conditions
Sales Policy
How to buy?
You just have to select the product and add it to your cart by clicking the button “ADD TO CART”, and send your request, choosing your preferred method of payment. To know more about our terms and conditions, please click here.
How to Pay?
You can pay your order by choosing one the following methods:
- Visa Credit Card , Amex, or Mastercard
Receipt and Address of Delivery
You must ask for a receipt when you make your order. The invoice address is the one we have on your account/register, and if you change it during your purchase process, it will automatically be changed on your account too. The delivery address may be different from the invoicing address. In case you need a duplicate of the invoice/receipt, please contact us at [email protected]
Catalog of Products, Promotions and Stocks
The prices and promotions that apply to the products, are mentioned on the website and will be indicated on the moment of purchase, regardless of the prices or promotions existing on the day of delivery of your products. All promotions existing in our website (identified with “before” and “now” prices) are limited to the existing stocks. All orders made by the Clients are subject to confirmation, due to the inability to keep the website updated at all times.
Management of Stocks Policy
We make all efforts to keep our offer updated on the website through a daily confirmation of stocks. However, due to the inability to confirm the stocks on the online platform, at all times, all orders are subject to confirmation. Some of our products might be customized, so the confirmation of its materials/specifications should also be done before payment.
Time Frame for Delivery
If the products your ordered are available in stock, the time frame for a domestic delivery is 1-6 business days. However, some situations, such as the address is wrongly provided, or reasons of force majeure, may delay the delivery periods agreed. If you order is taking longer than expected, please contact us at [email protected]
Delivery Fees
We offer free shipping to orders in the US lower 48. Shipping to Hawaii, Alaska, and Canada is $45. All other International shipments are $79. International delivery takes about 10 – 14 days.
Problems with the Delivery
When you finish your order, you will be given a reference number that will allow you to track you order or make any query or claim. At the same time, you will receive a confirmation e-mail with all data from your ordered products.
If you did not receive your order in the period established, it is possible that it has not been correctly submitted (please verify your confirmation e-mail), or that you have given us a wrong address. In that case, please verify all your data and contact us.
Shipping Mistakes
In the event of a damaged package, the Client must verify its contents upon delivery. If something is missing, or damaged, you must contact us immediately, so that we can solve the situation right away.
Despite our effective quality control, due to shipping situations that are out of our control, if you receive a product that you did not order, or that is damaged, please contact us immediately.
Conditions for Resolution and Return of Products
As an online buyer, we inform you that you have the right to resolve the contract in 14 (fourteen) consecutive days, counting from the day you (or a third party on your behalf) receive the order. The intention to resolve the contract has to be clear and unambiguous and shall be done in writing to the following e-mail address: [email protected]
We have the right to confirm the conditions of the products you send back to us, and the product is considered to be in its normal conditions when it shows no sign of use, its package remains unopened, and has its tags intact.
If the product had some offer, this product must be returned as well. If any of these conditions is not verified, you may not exercise your free right to contractual resolution. After verifying the product upon return, and provided it is in proper conditions, the Client will be reimbursed on the amount paid, by the same method of payment he first used, within 14 (fourteen) consecutive days.
The costs with shipping of the return shall be supported by the Client. If the product is customized, you are not entitled to the resolution rights herein, unless you decide to cancel your order before we start said customization.
Procedure to Resolve the Contract
To exercise its free right to contractual resolution, the Client must contact us at [email protected], identifying the order reference number and the products.
Warranties
All water tanks have a warranty of 5 years. This covers product failures such as cracks in walls, mount thread failure, or pin hole leaks. This does not cover tanks that were damaged by the user. Rain Flare Sprayers have a 2 year warranty.
Terms of Use – User´s Private Area
Register
You can purchase at our website without being registered, although we strongly recommend you to create an account. This will allow you to buy in a simpler and safer way, without introducing your data every time you buy, and also allowing you to have access to information on previous purchases, news and campaigns.
To create an account, you only need to access the My Account on the upper part of the website, select the option “Register” and introduce the necessary personal data.
CHANGE OF PERSONAL DATA
If you need to change data, access your account and introduce your e-mail and password. Then make all the amends you wish and in the end click the button “save”.
SECURITY OF PERSONAL DATA
When you create your account, or make any order in our website, we collect your personal data, namely, your name, address and method of payment. These data is processed and kept in our databases, and it´s only used to process your order, and to send you marketing information if you accept and consent on that.
You may change your data at any time, or you may ask us to remind you of your password in case you forgot it. If you wish to do it now, please click here.
According to our warranties of security and confidentially, we are committed to offer our Clients the highest standards of safety and protect the confidentiality of their data, Therefore, the commercial transactions are done on a safe server under protocol SSL (Secure Socket Layers), and all communications encrypted on a 128 bits key, that assures the highest level of protection to communications. You can verify if your browser is safe by checking the presence of the “padlock” symbol or if the address starts with https instead of http. We guarantee the safety and confidentiality of all data you provide to us. We do not accept the register of minors (under 18 years old), therefore, in this case, the accounts/orders must be done under one of the parents/tutors name and responsibility.
Shipping Policy
Order Processing
We ship from San Diego, CA 92121.
All orders take 1-2 business days to process. If you want to schedule an overnight shipment, or 2nd day, please email [email protected] to insure shipment is processed same day. The warehouse is not open on weekends so expect your weekend orders to go out Monday.
US shipping options:
- Fedex Ground
- Contact us for expedited Fedex
US Shipments
Ground shipping will take 1-5 days. If you are shipping to the east coast, ground will take 4-5 days. Note that Fedex does not count weekend days as shipping days. For example: An order going to the East Coast should take 4 business days. If it goes out on a Thursday, the order will be delivered on Tuesday.
International Shipments
We ship to any country in the world for $79 USD. This flat rate option takes 8-14 days to arrive.
Be sure to follow your tracking in case your particular country holds packages in customs.
Note: International Shipments could be subject to customs fees / Al ofl our prices are in USD (American Dollar)
Midnight Forest Warranty and Exchange/Return Policy
WARRANTY
Tanks: Tanks have a 5 year warranty. This warranty does not cover products damaged by normal wear and abuse, alteration by owner, intentional breakage, or damages caused by uses other than the intended.
Rain Flare(pressure washer): The Rain Flare has a 2 year warranty. This warranty does not cover products damaged by normal wear and abuse, alteration by owner, intentional breakage, or damages caused by uses other than the intended.
EXCHANGE/RETURN POLICY
PURCHASED FROM midnightforest.com
If you are not satisfied with your purchase from our online store, you may exchange or return the product within 90 days of the original purchase date. Product must be unused and in original packaging. There will be an $8 restocking fee, plus the buyer will need to cover both outbound and inbound shipping fees.
To make an exchange, please email [email protected] with subject line EXCHANGE and include in the body of your email your full name, order number, product description, reason for exchange, and which product you desire.
To return your product, please email [email protected] with subject line RETURN and include in the body of your email your full name, order number, product description and reason for return.
Upon exchange/return approval, you will receive an email with directions on where to send the product and an RA number. Please post this RA number on the outside of the box you are returning. Please pack all products VERY carefully. You should use a shipping company that offers shipment tracking. Midnight Forest is not responsible for items damaged or lost in shipping.
Once received, we will contact you to let you know the status of your exchange/return. If your return is approved, you will be credited for the purchase less outbound shipping costs.
WARNING:
THIS PRODUCT SHOULD NOT BE USED IN AN UNSAFE MANNER, AND USE OF THIS PRODUCT IN AN UNSAFE MANNER COULD RESULT IN SERIOUS INJURY. USE AT YOUR OWN RISK.
